Arizona Water Chatbot
LLM-Powered Chatbot
Course Work
Website
AI-powered Water Chatbot is a Trusted Source by 90% of the Users!
UX Designer and Researcher
Team
Dhvani Shah
Kulachi Thapar
Atharva Wagh
Prof. Claire Lauer
Timeline
4 months
Three sections to explore!
Feel free to jump right to the info you need most!
In Arizona, due to an increase in economic development and a substantial decrease in potable water levels. Arizona residents, government and stakeholders, want a reliable source of information to tackle any such problems faced.
An initiative taken by Julie Ann Wrigley Global Futures Lab at Arizona State University in collaboration with Arizona's government is the Arizona Water Chatbot.
After carrying out a Heuristic Evaluation and conducting User Interviews, we were able to come up with our problem statement.
FINAL PROBLEM STATEMENT
How might we redesign an AI chatbot that can serve as a reliable, accessible, and intelligent resource for Arizonans seeking information and guidance on water-related issues?
Here is a preview of my design process!
How does the chatbot work
COMPETITIVE ANALYSIS
Which similar apps are out there and what do they do?
HEURISTIC EVALUATION
→ Adopted Nielsen's 10 Usability Heuristics for evaluation of the user interface design.
→ Found major issues in:
User Control & Freedom
Navigation
USER RESEARCH
Introduction & Consent:
→ Informal chat about water project.
→ Survey aimed to understand user description and preferences.
Key Questions:
→ Water information sources, conservation practices.
→ Engagement with water articles and digital tools.
→ Awareness of government plans, interests.
Key Questions:
→ Topics triggering water inquiries.
→ Commonly discussed water issues.
USER INTERVIEW FINDINGS
→ Respondent does not actively seek water conservation information and relies occasionally on Instagram or YouTube.
→ Limited knowledge about water-saving practices and household water usage.
→ Interested in learning about water preservation, cleansing processes, and energy consumption for water provision.
→ Engages with short, concise content; prefers 60-second clips over longer articles.
→ Concerned about droughts and community impacts, especially in relation to rental housing.
→ Willing to engage with credible content and take personal action if better informed.
→ Short attention span; prefers easily digestible information.
Personas
USABILITY TESITING
Redesign Sketches
Information Genre Selection: Category labels, clearly label each information genre with concise and descriptive details.
Main Header Issue: Include a specific tagline below the header that has the current heading.
Providing Source Information: Source-Me, Provide such a button towards the end of the response such that on clicking on it, opens up the reference.
Feedback pop-ups for thumbs-up/thumbs-down should be optional: When the user clicks on either, they should be given the option to click Yes/No to provide feedback.
Confusing Response Button Labels: Contextual labels, replace generic labels ("Short", "Detailed", "Action Items") with dynamic labels based on content ("Summary", "Detailed Explanation", "Tips")
All the final features!
Default response should be in the form of both sentences and bulleted lists. This would meet genre expectations as seen from other chatbots.
Thumbs-up and Thumbs-down are both just buttons that get activated when clicked, if the user wants to leave a review they can click on “Write a review?” to submit one.
Keeping only the options for “Descriptive” and “Short” and removing “Action Items” as the default response will be in bulleted form. Changing the text from “Detailed” to “Descriptive” and also adding on-hover explanations. These changes will make it easier for the user to understand exactly what the buttons do.
Adding “View Source” button to right under the bot’s response. This placement will allow us to re-direct the user to a part of the sources that matches the current response.
According to genre expectations of a chat, the sender is on the right and the responder to the left. Keeping this consistent design, the bot should also do the same to make it seem like a conversation.
Adding “Arizona Water Chatbot” as primary heading while making “Julie Ann Wrigley Global Futures Laboratory™ “ smaller. This will make it less confusing to the user as they will know that the page is for the water chat bot.
How did this project help me?
Collaborated with cross-functional teams to align designs with goals.
Applied user research to create user-focused solutions.
Iterated designs based on feedback for improved usability.
Get in touch!
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